Outsourcing Business Development

Its my vacation time now...after my 4th sem exams, we got 2 months of summer holidays...
I was very much interested in working at a call centre coz it would immensely help one in improving the following:

1. Communication Skills
2. Spontaneous Thought generations
3. Accent Neutralization.
4. Personality Development
5. Self-Confidence

It was at this time that , I decided to go for an interview at Spectrum Softtech Solutions Pvt.Ltd. (www.spectrum.co.in) Spectrum is an IT Company where they gave training in Software development (Linux and Windows System Applications) and Medical Transcription.

Medical Transcription, now known as Medical Analysis, is the process of converting voice dictation (typically either cassette or digital format) into a permanent written record utilizing word processing equipment and software.
Since the doctors in foreign countries donot have the time to write down prescriptions to patients, it will be difficult for patients to apply for Insurance facilities. Hence these doctors speak out the various medicines being prescribed to their patients and then it is recorded and sent to India. In India, there are many medical Transcriptionists or Analysts who decipher their voice and put them in hardcopy. these are then sent to the patients.

Why India? Because in India it is cost Effective and we are ahead of the United states by 11.5 hours.


The interview was pretty nice...I was asked to describe about my qualities and then they asked me if I was ready to work in the night coz my shift time was from 6pm to 2am...
After the interview, I had a Voice Test where they tested my listening ability of foriegn accent and I was made to write down a recorded voice tape. This too was pretty simple......
2 days later, I was informed that I had been shortlisted for the job . My post was "Outsourcing Business Development Executive" for a monthly salary of Rs.6000. My job was to make outbound calls to doctors in United States of America and enquire if they needed a medical transcription facility. If so, I had to fax them various schemes my company had in this aspect...

Outbound calls also have another common name called the "Cold Calls". The key to outbound sales is to never give up!

The trouble with making outbound sales calls is you usually have absolutely no idea of the level of interest of the recipient until you have called them. It may be that the first ten people you call are all interested in what you have to sell. Alternatively, it may be the last ten! You role is simply to find those people that are interested and temporarily eliminate those that are not.

I may have to make around 200-250 calls per day....

At the end of the day, when all the people on your prospect list have been called and you're just about ready to throw in the towel, there's still one more task to complete. You need to remember that an outbound campaign is just like any other business campaign - it needs to show a ROI (Return on Investment). Management need to be made aware of its success or its failures.

But there is an uncertainty in my continuation in the company coz the timings are extremely hectic. Work from 6pm to 2:30 am is not a child's play. I will have to sacrifice my sleep as well as my studies once my college reopens.

I guess the right time for somebody to do this is when he is free and seeking for a job. As a BTech student, I feel it would be extremely impossible to take both of them in hand.